Terms of service

Last Updated: November 7, 2026

Welcome to Aurea Koffee.

By accessing or purchasing from aureakoffee.com, you agree to these Terms of Service. Please read them carefully before placing an order.

Aurea Koffee is an online retailer of premium coffee and related products, operating in Egypt. Our store is powered by Shopify.

These Terms do not limit your rights under applicable Egyptian consumer protection laws.

1. Products and Availability

We aim to provide accurate product descriptions, images, specifications, and prices.

Product packaging and appearance may vary slightly from website images. Product availability is subject to stock confirmation.

We reserve the right to update product information, correct errors, or discontinue products where permitted by law.

2. Orders and Confirmation

By placing an order, you confirm that the information you provide is accurate and that you are authorized to make the purchase.

After checkout, you may receive an order acknowledgment. An order is accepted once Aurea Koffee confirms it.

We may contact you by phone, email, or another available communication channel to verify your order or delivery details.

If an order cannot be fulfilled, we will notify you and arrange any refund due under applicable law.

3. Prices and Payment

All prices are displayed in Egyptian Pounds (EGP) unless otherwise stated.

We may offer the following payment methods, subject to checkout availability:

  • Cash on Delivery (COD)

  • Online payment through supported payment providers

Delivery charges are calculated separately and displayed before you confirm your order.

Any applicable taxes or mandatory charges will be disclosed in accordance with applicable law.

For Cash on Delivery orders, payment is collected according to the delivery arrangements presented at checkout.

Prices and promotions may change, but changes will not retroactively affect confirmed orders except as permitted by applicable law.

4. Shipping and Delivery

We deliver to eligible locations within Egypt through our shipping partners.

Delivery availability, charges, and estimated delivery times will be communicated during checkout or order confirmation.

Delivery times are estimates unless a specific delivery commitment is agreed upon.

If an issue or delay occurs, please contact us so we can assist.

Your statutory rights regarding delivery, damaged products, and lost orders remain protected.

For more details, please refer to our Shipping Policy.

5. Returns, Exchanges and Refunds

We want you to receive your coffee in excellent condition.

Returns, exchanges, and refunds are handled according to our Return & Refund Policy and applicable Egyptian law.

Because coffee is a food product, certain returns may be subject to legally permitted product-condition, packaging, or hygiene-related exceptions.

These exceptions do not remove your statutory rights concerning defective, damaged, or incorrectly supplied products.

Please contact support@aureakoffee.com before arranging a return.

6. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will attempt to accommodate your request before dispatch.

Once an order has been shipped, any cancellation or return will be handled according to the applicable policy and your legal rights.

7. Website Use

You agree to use our website lawfully and responsibly.

You must not:

  • Attempt unauthorized access to our website or systems.

  • Introduce malicious software or interfere with website security.

  • Use our website for fraudulent transactions.

  • Copy or commercially exploit website content without appropriate permission.

  • Misuse another customer's information or account.

We may restrict access where reasonably necessary to protect our customers, business, or website, subject to applicable law.

8. Intellectual Property

Aurea Koffee's original website content, visual designs, and branding are protected by applicable intellectual property laws.

Product names, trademarks, packaging, and materials belonging to other brands remain the property of their respective owners.

You may not reproduce or commercially use protected content without the required permission.

9. Privacy and Data Protection

We respect your privacy and handle personal information in accordance with our Privacy Policy.

We use customer information to process purchases, arrange delivery, provide support, and operate our website.

Our store uses Shopify and may rely on authorized third-party payment, delivery, and technology providers.

10. Website Availability and Liability

We aim to provide accurate information and a reliable shopping experience. However, website features may occasionally be interrupted for maintenance, technical reasons, or events outside our reasonable control.

To the extent permitted by law, Aurea Koffee is not responsible for losses arising solely from circumstances beyond its reasonable control.

Nothing in these Terms excludes or restricts liability or consumer remedies that cannot legally be excluded or restricted.

11. Third-Party Services

Our website may contain links to third-party websites or use services provided by Shopify, payment processors, shipping providers, and other partners.

Those services may be subject to their own terms and privacy policies.

Aurea Koffee remains responsible for its obligations to customers under applicable law.

12. Governing Law

These Terms of Service are governed by the applicable laws of the Arab Republic of Egypt.

Any disputes will be handled in accordance with applicable Egyptian law and the jurisdiction of the competent courts, without restricting mandatory consumer protection rights.

13. Changes to These Terms

We may update these Terms to reflect changes in our operations, services, or applicable laws.

The latest version will be published on this page, with an updated revision date.

Any changes affecting confirmed orders will be handled in accordance with applicable law.

14. Contact Information

If you have questions about these Terms, an order, or our services, please contact:

AUREA KOFFEE

Website: https://aureakoffee.com

Email: support@aureakoffee.com

Location: Giza, Egypt

Thank you for choosing Aurea Koffee — The Art of Fine Coffee.