Refund policy

Last Updated: November 7, 2026

At Aurea Koffee, we are committed to delivering premium coffee in excellent condition. Your satisfaction matters to us, and we aim to make returns, exchanges, and refunds clear and straightforward.

1. Returns & Exchanges

In accordance with applicable Egyptian consumer protection laws, eligible products may be returned or exchanged within 14 days of delivery, without providing a reason, subject to legal exceptions.

To qualify for a change-of-mind return, coffee products must generally be unused, unopened, in their original condition, and with their original packaging and seals intact.

Certain products may be excluded from change-of-mind returns where permitted by law, including goods that cannot be returned in their original condition due to their nature, packaging, or perishability.

These exceptions do not affect your statutory rights regarding defective, damaged, or incorrectly supplied products.

2. Damaged, Defective or Incorrect Orders

Please inspect your coffee when it arrives.

If your order arrives damaged, defective, incorrectly supplied, or not as described, please contact us promptly at support@aureakoffee.com.

To help us resolve your request efficiently, please provide your order number, a description of the problem, and photographs where available.

Under applicable Egyptian law, customers generally have 14 days from delivery to request a return or replacement for a defective product.

For an eligible claim, we will arrange an appropriate replacement or refund without additional cost to you, in accordance with applicable law.

3. How to Request a Return

To request a return or exchange:

  1. Email support@aureakoffee.com with your order number and the reason for your request.

  2. Our customer support team will review your request and provide the relevant return instructions.

  3. Where a return is required, please follow the provided instructions to return the product safely.

Please contact us before shipping a return so that we can provide the correct return arrangements.

4. Return Shipping Costs

For eligible returns, shipping charges and other return-related expenses will be handled in accordance with applicable Egyptian consumer protection law.

Where a product is defective, damaged, incorrectly supplied, or not as described, Aurea Koffee will cover the necessary return or replacement costs as required by law.

Any applicable shipping charges for other return situations will be communicated clearly before the return is arranged.

5. Refunds

Once your return or refund request has been verified, we will notify you of the outcome and process any approved refund within the timeframe required by applicable law.

  • Online payments: Refunds will generally be issued through the original payment method, unless an alternative is agreed upon and legally permitted.

  • Cash on Delivery (COD): We will coordinate an appropriate refund method with you, such as a bank transfer or another mutually agreed method, subject to applicable law.

Your bank or payment provider may require additional processing time for the refunded amount to appear.

6. Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible at support@aureakoffee.com.

We will do our best to accommodate your request before dispatch.

If your order has already been shipped, cancellation or return arrangements will depend on the order status and your rights under applicable Egyptian consumer protection law.

7. Contact Us

For returns, exchanges, refunds, or order-related concerns, please contact:

AUREA KOFFEE

Website: https://aureakoffee.com

Email: support@aureakoffee.com

Location: Giza, Egypt

We are here to help ensure a smooth and reliable coffee shopping experience.

Your Consumer Rights

Nothing in this policy limits or excludes your rights under applicable Egyptian consumer protection laws, including Law No. 181 of 2018 and its applicable regulations.